Automate prior authorization with Hyland IDP

Is manual document processing holding your organization back? 

Beginning in 2026, the Centers for Medicare and Medicaid Services (CMS) will require payers to send prior authorization decisions within: 

• 72 hours for urgent requests 

• Seven calendar days for standard requests 

That’s a significant challenge for organizations that still rely on faxed forms, email attachments and manual sorting — all of which can slow decision-making, increase errors and bring compliance risks. 

Hyland has a solution for that. 

Meet Hyland IDP

Built on the Hyland Content Innovation Cloud™, Hyland IDP transforms the prior authorization intake process. The AI-powered intelligent document processing (IDP) solution features: 

• Generative AI for document classification: Automatically identify and separate documents from fax, email, electronic health records (EHRs) and portals using large language models (LLMs). 

• Intelligent data extraction: Extract structured and unstructured data — including handwriting, checkboxes and tables — with unmatched accuracy. 

• Compliance-ready automation: Accelerate intake workflows to confidently meet CMS deadlines and reduce manual errors. 

• Scalable efficiency: Deploy across medical, dental and pharmacy workflows with a low-code, prompt-based interface. 

• Up to 70% reduction in manual processing costs 

• Data for decisions in seconds, not hours 

• Improved data quality and fewer exceptions 

• Better member outcomes through faster care access 

Are you ready to see the solution in action? In this webinar, Hyland experts discuss the operational and clinical benefits of Hyland IDP, and demonstrate the solution. 

> Webinar replay: Transforming prior authorization intake 

The tools to meet regulatory demands and unlock operational efficiency are here. With our help, your team can automate prior authorization intake and drive faster care. 

Contact us or request a demo today.