MetroHealth System

Despite having two enterprise applications in place, The MetroHealth System still had paper-based manual processes slowing down operations in every department.

The comprehensive academic healthcare system includes an 861-bed major medical center, a rehabilitation hospital, two long-term care/skilled nursing centers, an outpatient surgery center and a network of community-based healthcare centers. To eliminate paper and optimize processes enterprise-wide, it needed a solution that would integrate with its existing applications.

That's when MetroHealth found Hyland's OnBase platform.

After a request-for-proposal process involving no fewer than 20 vendors, MetroHealth chose OnBase enterprise content management (ECM) because it met the needs of both administrative and clinical departments. OnBase also seamlessly integrates with more than 500 applications — including MetroHealth's enterprise resource planning (ERP) solution, Infor Lawson, and its electronic medical record (EMR), Epic.

• Improves information access: Whether it's a physician looking for an emergency department chart, an accounts payable clerk who needs an invoice or an HR employee looking up pay histories, only a simple keystroke is necessary to locate the documents they need.

• Ensures compliance: When the amount of an invoice meets MetroHealth's purchase threshold, OnBase automatically sends it to the appropriate manager for review. Using business rules set by MetroHealth, OnBase provides a complete audit trail, ensuring the approval process is followed every time.

• Improves patient care: OnBase provides clinicians access to more complete patient records — all from within Epic. Because OnBase validates and associates patient information with the correct patient record in the EMR, clinicians have a more complete medical history at their fingertips. That leads to more informed decisions.

• Speeds the revenue cycle: At MetroHealth, the revenue cycle starts with registration. By using OnBase to collect patient documents like consent forms, identification or insurance cards at registration, that information is immediately available throughout MetroHealth, kicking off a workflow in Patient Financial Services.

• Reduces administrative costs system-wide: By implementing OnBase across its entire enterprise, MetroHealth eliminated paper and all of the delays, bottlenecks and space that comes with it. HR removed the 20 filing cabinets that used to store more than 9,000 personnel files, opening the space up for better use.