The challenge
Growing volumes of paper and other external records from patients, vendors and new employees were time-consuming and costly to process, and adversely impacted efficiency and the satisfaction of employees and patients. Transformational technology was sought to support the Sharp Experience, which delivers the best place to work, practice medicine and receive care.
The solution
Sharp HealthCare selected Hyland’s OnBase content services platform to unite content across the enterprise and integrate the content for use within core system workflows, including electronic health records, enterprise resource planning and other business and clinical applications.
The combination of flexibility within the product and being able to create different solutions that other systems can’t replicate — that’s been key to our success at Sharp.
The results
Automated more than 150 workflows to benefit employee efficiency within 54 departments, both clinical and non-clinical
Enabled a 26% reduction in staffing, sped batch processing from hours to minutes, increased capacity and improved the ability to secure early payment discounts through AP automation
Digitized patient forms and discharge instructions to improve patient satisfaction, protect patient privacy and save staff time scanning paper forms
Accelerated clinical access to patient records originating outside of Sharp HealthCare to speed care decisions
Prevented lost revenue through electronic capture of advanced beneficiary notices
Reduced record storage costs
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