Use AI to redefine content management with Hyland

• Leveraging AI-enhanced content management tools empowers organizations to streamline workflows through advanced automation and machine learning, minimizing time and resource requirements.

• Hyland's AI-powered solutions go beyond storing content by empowering our customers to turn their enterprise data into optimized outputs for automated processes and AI-driven applications.

• By adopting innovative technologies, you can remain at the forefront of industry developments, ensuring operational efficiency, scalability and sustained competitive advantage.

Managing enterprise content today is no small feat. With the explosion of digital data, businesses are challenged by fragmented repositories, unstructured formats and slow, static workflows. Legacy ECM solutions managed these challenges as well as its technology allowed, but in today's AI-enriched era, your enterprise content can do more than ever.

With 74% of content management decision-makers expecting AI to have a large or significant impact on their ability to meet priority content management objectives, according to a 2025 Forrester study,now is the moment to evaluate and embrace content intelligence.

Enter Hyland, redefining content management by unlocking actionable insights, streamlining workflows and enabling smarter decisions with AI.

In this article, we’ll explore Hyland’s line of content intelligence offerings:

• Hyland IDP: Uses advanced AI to automate document capture, extraction and classification, enabling efficient and accurate data processing.

• Hyland Knowledge Enrichment: Transforms unstructured data into AI-ready formats and leverages AI to enrich content while improving searchability, AI processing and decision-making.

• Hyland Knowledge Discovery: Unlocks and enables access to relevant business insights by using AI agents to retrieve and generate information to accelerate decision-making.

• Hyland Automate: Leverages AI-enabled automation to simplify complex processes, reduce manual tasks and boost operational efficiency.

• Hyland Agent Builder: Build an intelligent agentic workforce to drive smarter processes and implement AI at scale.

Each brings stand-alone value to enterprise content management strategies; together, they don’t just optimize content management — they fundamentally redefine how organizations operate and innovate.

> Ready to modernize your ECM? | Learn about Switching to Hyland

Enterprise content often arrives in a dizzying variety of formats that manual processes can’t keep up with. Errors and inconsistencies resulting from manual document processing not only increase risk and require costly rework, but can also have lasting downstream impacts. So much so that 83% of content management professionals say they have excluded at least one data source from their intelligent automation projects due to poor quality data, according to a Deep Analysis report.

Hyland IDP is designed to change that. Using advanced AI, Hyland IDP captures, classifies and extracts valuable data from documents with unparalleled accuracy.

Key benefits of Hyland IDP

• Reduce manual work: Intelligently automate tedious data entry tasks to save time and effort.

• Enhanced accuracy: Minimize errors and drive consistent data inputs.

• Scalability: Effortlessly manage fluctuating document volumes.

Capabilities

• Prompt-based data extraction powered by optical character recognition (OCR) and machine learning (ML)

• Automated classification for better data governance

• Seamless integration with enterprise applications

Hyland IDP use case

A premier healthcare system used Hyland's IDP solution to automate patient record processing. With IDP removing bottlenecks in data capture, the customer could dedicate their attention to something more critical — process innovation. Post-IDP adoption, the healthcare system:

• Saved $200,000 per year

• Reduced paper document processing time by 90%

• Reduced fax processing time by 80%

• Completely eliminated the backlog

> Read further | 20 IDP use cases or What can you do with Hyland IDP?

Unstructured data is one of the biggest obstacles for AI applications. Your AI models need clean, structured and context-rich data to perform well, but experts say 80% of enterprise content is usually unstructured, meaning it’s disorganized and incomplete. Knowledge Enrichment ensures your vast repositories of unstructured data don’t go to waste — things like emails, contracts, digital conversations, videos and AI-generated outputs — by transforming them into AI-ready assets. Transforming content to AI-ready formats involves extracting key entities, applying metadata, linking contextual information and ensuring content is machine-readable and actionable from the outset.

With Knowledge Enrichment, organizations can better leverage their enterprise content, use it to drive context-aware decisions and fuel their AI applications.

Key benefits

• Make unstructured data actionable: Turn raw, unstructured data into refined content ready for use in automation or AI.

• Enhance search and decision-making: Extract information beyond traditional metadata and establish meaningful content relationships to unlock deeper insights.

• Improve AI and analytics performance: Clean, structured data leads to faster processing times and better AI predictions and decision-making.

Capabilities

• Data curation and context enrichment

• Supports 600+ file formats

• Image classification and metadata generation

Knowledge Enrichment use case

Healthcare providers manage vast amounts of unstructured patient data, such as physician notes, medical histories, prescriptions and test results. Manually extracting meaningful information from these records can be time-consuming and error-prone.

Knowledge Enrichment can:

• Automatically extract critical details like diagnoses, medications, allergies and test results from a wide range of medical documents

• Organize patient data into standardized formats, ensuring seamless interoperability across electronic health record (EHR) systems

• Enable AI-driven analytics, predictive modeling and clinical decision support by making key patient information easily accessible

By transforming unstructured patient data into structured data, healthcare providers can generate actionable insights that enhance operational efficiency, improve patient outcomes and simplify compliance with regulatory requirements.

Read more | What can you do with Hyland Knowledge Enrichment?

Speed matters in business, but when silos arise from multiple repositories (Forrester found organizations store content across an average of 21 systems!), it’s difficult to harvest intelligence.

Knowledge Discovery uses AI-driven search functionalities and natural language processing to enable a unified view of information across multiple repositories and information sources, unlocking new value from unstructured content.

Key benefits

• Quickly uncover insights: AI-powered search reduces the time spent sifting through data.

• Break down information silos: Access information scattered across multiple repositories, even non-Hyland repositories and information sources.

• Support better-informed decisions: Streamline decision-making by aggregating and analyzing information from multiple sources.

Capabilities

• Natural language querying for intuitive data searches

• Ability to verify AI-generated output through provided reference documents with source information highlights

• Point-and-click Knowledge Discovery agent configuration that helps you keep up with evolving business needs

Knowledge Discovery use case

A leading bank seeks to quickly understand complex policy and procedure guidelines, such as wealth-management protocols and legacy loan-processing workflows, to improve response time and operational efficiency.

This traditionally manual, time-intensive task is streamlined with a single question and answer in Knowledge Discovery.

Knowledge Discovery unlocks information previously hidden in your content, giving businesses the agility they need to thrive.

Read more | Powering your content with AI

Agent Builder empowers organizations to simplify and scale AI automation efforts. By enabling the creation, configuration and management of AI agents, it streamlines business processes while ensuring human oversight and accountability.

Read more | Understanding AI agents

Key benefits of Agent Builder

• Empower business process owners: Teams can design and manage AI without heavy reliance on IT, which speeds up automation and promotes efficiency.

• Automate complex workflows: Enables AI agents to handle intricate tasks, so accuracy can increase while manual labor is reduced.

• Extend workforce capacity: Scalable AI agents help businesses meet demand spikes without onboarding or training delays.

Capabilities

• Customize prebuilt agents or build them from scratch, tailoring agentic goals and actions to specific business needs.

• Monitor, test and optimize agents to align with business goals as they evolve over time.

• Define where human oversight is required with human-in-the-loop technology, balancing automation and accountability.

Agent Builder use case

Imagine an insurance company that manages high volumes of claims during a peak season. With Agent Builder, AI agents can autonomously process claims, validate documents and escalate exceptions to human reviewers. This ensures faster, more accurate results while minimizing manual involvement.

During times of high volume, Agent Builder can also be configured to provide human-in-the-loop functionality. This means that if the AI agent encounters a claim or document outside its skillset or confidence level, it can request human intervention for a final decision. This allows businesses to maintain control and accountability while still benefiting from the speed and efficiency of AI agents.

Automation is the backbone of modern enterprises, but building efficient workflows often requires technical expertise. That’s where Automate steps in, simplifying process design to empower teams with low-code, AI-enhanced tools.

Key benefits of Automate

• Simplify workflows: Build advanced processes using AI-powered chat prompts, prebuilt templates and an intuitive drag-and-drop design studio.

• AI-enhanced decision-making: Leverage predictive insights for better outcomes.

• Improve compliance: Standardized workflows ensure processes meet regulatory standards.

Capabilities

• Prebuilt connectors for seamless business application connections with systems like Salesforce and SAP

• Adaptive AI agents to tailor workflows for specific departments

• Comprehensive audit trails for data security and compliance

Automate use case

A financial services provider used Automate to handle regulatory compliance reporting. This process, once riddled with delays and errors, became 50% faster and error-free with automated triggers for data collection and reporting.

By addressing operational inefficiencies, Automate empowers organizations to focus more on delivering value and less on repetitive tasks.

Read more | What can you do with Hyland Automate?

Hyland unites enterprise content, process and application intelligence into a seamless ecosystem, enabling businesses to work smarter and faster. By turning unstructured data into optimized, AI-ready assets, Hyland redefines how companies manage, utilize and enrich their content.

Some standout reasons to rely on Hyland for your AI-powered transformation include:

• End-to-end content automation: Automate processes while ensuring compliance and reducing errors.

• Scalable innovation: Adapt rapidly to evolving needs with modular, low-code tools.

• Responsible AI practices: Partner with a secure and transparent leader invested in ethical AI.

Managing content is no longer about simple storage and retrieval. It’s about extracting content's full value, harnessing AI to automate processes and making critical decisions with confidence. Hyland’s suite of AI tools puts that power in the hands of our customers, empowering them to reduce inefficiencies, improve workflows and uncover opportunities hidden within their data.

Start your transformation today.